Refund policy
REFUND POLICY
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Our return policy is 30 days following the purchase or delivery (if applicable) of the product. After this 30-days period, no item can be returned or exchanged.
To be eligible for a return, the item must not have been used or worn, and be in the same condition as at the time of purchase with the original packaging.
Some items cannot be returned. Auto detailing or car care products that have been opened such as fuel additives or leather seat care products cannot be returned. Wheels and tires cannot be returned if they have been used. Equipment and accessories that have been installed on a vehicle cannot be returned or exchanged.
Some items available on our online store must be installed on a vehicle. Although we offer an installation service for these accessories by our Porsche specialists, it is your right to want to install them yourself. We cannot be held responsible by you or a third party for the non-operation or damage caused to your vehicle due to an installation that does not comply with the manufacturer's standards carried out by a private individual or by an agent not mandated by our establishment.
An item requiring installation cannot be returned or refunded after it has been installed on a vehicle. Labor required to install the product is also not eligible for reimbursement.
Other non-returnable items:
- Gift Cards
- Software
- Clothing when the tag is missing
To complete your return, proof of purchase or an original receipt is required.
Please do not send your product to the manufacturer.
For certain exceptions, a partial refund may be granted (if applicable):
- An item returned more than 30 days after the date of purchase or delivery.
- An item returned within the 30-day period, but which is damaged or has certain parts missing.
Refunds (if applicable)
Once the item you wish to return has been received and inspected, we will send you an email notifying you of receipt of the product. You will receive another notification to let you know the status of your refund.
An approved refund will be issued to the credit card used for purchase within a few business days. Clearance items are not eligible for a refund.
Exchanges (if applicable)
We replace products only if they are defective or damaged by us. If the situation arises, you can contact us at the following address: boutique@porschelauzon.com.
Procedure for sending a returned item
To return your product, you can drop it off directly at your purchasing location, either Porsche Lauzon Laval or Porsche Rive-Sud. You can also send it by parcel post to our address, 2455 boul. Chomedey, Laval, QC, H7T 2W5 for Porsche Lauzon Laval or at 1375 boul. des Promenades, Saint-Hubert, QC, J3Y 5K2 for Porsche Rive-Sud.
Shipping costs for returning an item cannot be refunded. If you receive a refund, shipping costs will be deducted from it.
If you are sending an item over $75, you should consider using a carrier with a tracking number and consider purchasing insurance. We cannot guarantee receipt of an item returned by postal service.
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